S
Susanna
Italia
Bulgari S.p.A. - Retail Performance - WW Retail Convention project
Rome - Italy
Jan. 2019 Apr. 2019
- Organization and coordination of the WW Retail Convention 2019;
- Assistant of the Retail Performance & Sales Training Manager (drafted internal and external meeting reports);
- Supporting the Event Team (list of partecipants, invitations, location);
- Creating content, and managing the internal social media;
- Developed and followed a project - video, aimed to show how much the italian culture is embedded in Bulgari stores.
- Used Power Point for business presentation.
Industries S.p.a. - Moncler, Internship in Sales Administration
Trebaseleghe - Italy
Jun. 2018 Nov. 2018
- Supported the sales department during the SS19 sales campaign;
- Provided periodic reports to support Area Managers;
- Processed orders, checked their accuracy and kept update the sales department;
- Kept update the AM, buyers, product, merchandising and data entry about changes of the styles;
- Analyzed sales figures and present it to the Sales Department;
- Typing up documents as letter and circulars;
- Used Stealth 3000 platform.
Porsche Italia, Customer Service - After Sales
Padua - Italy
Sept. 2017 May 2018
- Responsible for monitoring and ensuring data quality in the customer management database, cooperating with CRM;
- Managed customer complaints and disputes working closely with Italian dealers and Porsche AG;
- Supported in developing training materials for Italian dealers;
- Used the global Porsche CRM system, C@P;
- Ensured customer data privacy.
SuperFly Lab - Account
Apr. 2017 Sept. 2017
- Organization and coordination of the event "Future Vintage Festival";
- Identified and managed new partners and clients, offering them our services;
- Drafted business proposal and liaised with customers in commercial negotiations;
- Prepared reports of clients meetings and ensured adequate follow-up;
- Selected hostess/ stewarts and coordinated their activities during events.
Rome - Italy
Jan. 2019 Apr. 2019
- Organization and coordination of the WW Retail Convention 2019;
- Assistant of the Retail Performance & Sales Training Manager (drafted internal and external meeting reports);
- Supporting the Event Team (list of partecipants, invitations, location);
- Creating content, and managing the internal social media;
- Developed and followed a project - video, aimed to show how much the italian culture is embedded in Bulgari stores.
- Used Power Point for business presentation.
Industries S.p.a. - Moncler, Internship in Sales Administration
Trebaseleghe - Italy
Jun. 2018 Nov. 2018
- Supported the sales department during the SS19 sales campaign;
- Provided periodic reports to support Area Managers;
- Processed orders, checked their accuracy and kept update the sales department;
- Kept update the AM, buyers, product, merchandising and data entry about changes of the styles;
- Analyzed sales figures and present it to the Sales Department;
- Typing up documents as letter and circulars;
- Used Stealth 3000 platform.
Porsche Italia, Customer Service - After Sales
Padua - Italy
Sept. 2017 May 2018
- Responsible for monitoring and ensuring data quality in the customer management database, cooperating with CRM;
- Managed customer complaints and disputes working closely with Italian dealers and Porsche AG;
- Supported in developing training materials for Italian dealers;
- Used the global Porsche CRM system, C@P;
- Ensured customer data privacy.
SuperFly Lab - Account
Apr. 2017 Sept. 2017
- Organization and coordination of the event "Future Vintage Festival";
- Identified and managed new partners and clients, offering them our services;
- Drafted business proposal and liaised with customers in commercial negotiations;
- Prepared reports of clients meetings and ensured adequate follow-up;
- Selected hostess/ stewarts and coordinated their activities during events.