s
sara B.
Italia
2018- CSP COMUNICAZIONE DIGITALE, IED TORINO.
CV
Customer Service Agent Dhl Express / Ecare, Turin, Italy June 2017- present
Responsibilities:
Booking shipment collection domestic and international, shipment tracking, operational changes about deliveries. Cost estimate, Upselling optional services.Handling inquiries and complaints by phone and erp system.
Course Leader EF Education First, Brighton (United Kingdom) June 2016-July 2016
Responsibilities: Team management, organization of activities and link between the administration and the students. Assisting with students arrivals, travels and departures. -Dealing with problems and emergency situations 24/7. -Ensuring the ethic behavior code is followed by students.
Business Travel Booking Agent Carlson Wagonlit Travel Italy, Turin, Italy July 2015-October 2015
Responsibilities: Offering expert advice in all aspect of Business Travel, focusing on hotel reservations worldwide. - Follow client profiles and adhere to company policy. - Booking accommodation through Gds systems, e-mail and national / international calls. - Dealing with any cancellations or amendments including schedule changes. - Offering a highly personalised service and exceptional customer service with every client transaction.
Customer Service Executive Italian and English Language Booking.com, London (United Kingdom) January 2015-June 2015
Responsibilities: Intermediary between customers and the hotel on Italian and English line. Responsible for handling pre- and post booking (hotel reservations) inquiries.
Handling pre and post reservation inquiries and complaints by phone, e-mail and fax; handling sales requests by phone and e-mail; modifying, changing and/or cancelling existing reservations; outbound calls to hotels and guests to arrangement special requests; assisting accommodations with website registration and software management; helping to promote mutual partnership and website image.
Tour Operator Representative Veratour, Naxos (Greece) June 2014-September 2014
Responsibilities:
· Looking after groups of clients on package holidays at our resort;
· Meeting guests at the airport;
· Escorting guests to their accommodation; ï‚· Organising and hosting welcome meetings; ï‚· Providing excellent customer service ï‚· Selling excursions , car hire and other services;
· Handling client issues, such as: lost luggage, problems with rooms, health problems, injuries;
· Establishing and maintaining relationship with local hoteliers, excursion agents;
· Writing reports.
Back office assistant Customer service Juventus Soccer School, Sestriere (Turin, Italy) June 2013-August 2013
Responsibilities:
· Providing excellent customer service;
· Administrative organisation and back office.
· Liaising with Hotel Staff and Management.
Tour Operator Representative Alpitour World, Menorca (Balearic Islands, Spain) June 2012-September 2012
Responsibilities:
· Looking after groups of clients on package holidays at our resorts;
· Meeting guests at the airport; ï‚· Escorting guests to their accommodation;
· Organising and hosting welcome meetings; ï‚· Providing excellent customer service
· Selling excursions, car hire and other services;
· Handling client issues, such as: lost luggage, problems with rooms, health problems, injuries;
· Establishing and maintaining relationships with local hoteliers, excursion agents;
· Writing reports.
Customer Service Assistant Fnac Italy Spa, Turin (Italy) August 2007-May 2012
Responsabilities:
· Welcoming customers
· Cashier ï‚· Financing operations
· Entertainment ticketing
· Promoting special offers and store fidelity card
· Handling complaints
· Shop assistant
Receptionist - Secretary Byte Software House, Turin (Italy) May 2006-May 2007
Responsibilities:
· Greeting visitors and directing them to the correct person or department with efficiency and politeness
· booking travel and hotels
· answering requests in person, by phone and on email
· phone switchboard managing multiple lines
· clerical work ï‚· managing a booking system
· organising meeting rooms
Floor Manager Concept Sports International XX Olympic Winter Games Superstore, Turin (Italy) December 2005-March 2006
Responsibilities:
· Managing and motivating the team to increase sales
· keeping track of stock and ordering through computerised systems
· organising sales, promotions and in-store events ï‚· serving customers
· dealing with queries, complaints and feedback from customers
· providing reports to senior company executives.
Front / Back office Assistant City of Venaria Reale Info Point (Turin, Italy) October 2005-December 2005
Responsabilities:
· Greeting visitors
· Informations about school and job seeking
· Administrative back office
· Answer telephone calls on switchboard
Museum Hostess Gam, Modern Art Gallery, Turin (Italy) November 2003-September 2005
Responsabilities:
· Greeting visitors
· Ticketing
· Monitoring security
Education:
Specialization Course in Digital Communication & Social Media Management IED (European Institute of Design), Turin.
Main issues related to the sector: Social Media Marketing, Web Writing, Digital Advertising, Digital PR & Media relations, Digital Branding, Online Marketing (SEO and SEM), User Experience design, Omnichannel strategy, Digital Journalism
High School Diploma in Scientific studies Istituto Sant'anna, Turin (Italy) 1997-2002
Additional Academic and Professional courses:
- Tourism academic courses, University of Turin-Università degli Studi di Torino - Intensive English Course, EF Education First Brighton - Customer Care Training, Booking.com London
CV
Customer Service Agent Dhl Express / Ecare, Turin, Italy June 2017- present
Responsibilities:
Booking shipment collection domestic and international, shipment tracking, operational changes about deliveries. Cost estimate, Upselling optional services.Handling inquiries and complaints by phone and erp system.
Course Leader EF Education First, Brighton (United Kingdom) June 2016-July 2016
Responsibilities: Team management, organization of activities and link between the administration and the students. Assisting with students arrivals, travels and departures. -Dealing with problems and emergency situations 24/7. -Ensuring the ethic behavior code is followed by students.
Business Travel Booking Agent Carlson Wagonlit Travel Italy, Turin, Italy July 2015-October 2015
Responsibilities: Offering expert advice in all aspect of Business Travel, focusing on hotel reservations worldwide. - Follow client profiles and adhere to company policy. - Booking accommodation through Gds systems, e-mail and national / international calls. - Dealing with any cancellations or amendments including schedule changes. - Offering a highly personalised service and exceptional customer service with every client transaction.
Customer Service Executive Italian and English Language Booking.com, London (United Kingdom) January 2015-June 2015
Responsibilities: Intermediary between customers and the hotel on Italian and English line. Responsible for handling pre- and post booking (hotel reservations) inquiries.
Handling pre and post reservation inquiries and complaints by phone, e-mail and fax; handling sales requests by phone and e-mail; modifying, changing and/or cancelling existing reservations; outbound calls to hotels and guests to arrangement special requests; assisting accommodations with website registration and software management; helping to promote mutual partnership and website image.
Tour Operator Representative Veratour, Naxos (Greece) June 2014-September 2014
Responsibilities:
· Looking after groups of clients on package holidays at our resort;
· Meeting guests at the airport;
· Escorting guests to their accommodation; ï‚· Organising and hosting welcome meetings; ï‚· Providing excellent customer service ï‚· Selling excursions , car hire and other services;
· Handling client issues, such as: lost luggage, problems with rooms, health problems, injuries;
· Establishing and maintaining relationship with local hoteliers, excursion agents;
· Writing reports.
Back office assistant Customer service Juventus Soccer School, Sestriere (Turin, Italy) June 2013-August 2013
Responsibilities:
· Providing excellent customer service;
· Administrative organisation and back office.
· Liaising with Hotel Staff and Management.
Tour Operator Representative Alpitour World, Menorca (Balearic Islands, Spain) June 2012-September 2012
Responsibilities:
· Looking after groups of clients on package holidays at our resorts;
· Meeting guests at the airport; ï‚· Escorting guests to their accommodation;
· Organising and hosting welcome meetings; ï‚· Providing excellent customer service
· Selling excursions, car hire and other services;
· Handling client issues, such as: lost luggage, problems with rooms, health problems, injuries;
· Establishing and maintaining relationships with local hoteliers, excursion agents;
· Writing reports.
Customer Service Assistant Fnac Italy Spa, Turin (Italy) August 2007-May 2012
Responsabilities:
· Welcoming customers
· Cashier ï‚· Financing operations
· Entertainment ticketing
· Promoting special offers and store fidelity card
· Handling complaints
· Shop assistant
Receptionist - Secretary Byte Software House, Turin (Italy) May 2006-May 2007
Responsibilities:
· Greeting visitors and directing them to the correct person or department with efficiency and politeness
· booking travel and hotels
· answering requests in person, by phone and on email
· phone switchboard managing multiple lines
· clerical work ï‚· managing a booking system
· organising meeting rooms
Floor Manager Concept Sports International XX Olympic Winter Games Superstore, Turin (Italy) December 2005-March 2006
Responsibilities:
· Managing and motivating the team to increase sales
· keeping track of stock and ordering through computerised systems
· organising sales, promotions and in-store events ï‚· serving customers
· dealing with queries, complaints and feedback from customers
· providing reports to senior company executives.
Front / Back office Assistant City of Venaria Reale Info Point (Turin, Italy) October 2005-December 2005
Responsabilities:
· Greeting visitors
· Informations about school and job seeking
· Administrative back office
· Answer telephone calls on switchboard
Museum Hostess Gam, Modern Art Gallery, Turin (Italy) November 2003-September 2005
Responsabilities:
· Greeting visitors
· Ticketing
· Monitoring security
Education:
Specialization Course in Digital Communication & Social Media Management IED (European Institute of Design), Turin.
Main issues related to the sector: Social Media Marketing, Web Writing, Digital Advertising, Digital PR & Media relations, Digital Branding, Online Marketing (SEO and SEM), User Experience design, Omnichannel strategy, Digital Journalism
High School Diploma in Scientific studies Istituto Sant'anna, Turin (Italy) 1997-2002
Additional Academic and Professional courses:
- Tourism academic courses, University of Turin-Università degli Studi di Torino - Intensive English Course, EF Education First Brighton - Customer Care Training, Booking.com London