Irene D.

I am a designer focused on customer experiences and service design.

As a service designer and project manager, I develop customer experiences, learning experiences, communication systems, internal communication & change management programs, and collaborative workshops projects. I work with and coordinate the internal team and I continuously connect and communicate with the customer. I participate and lead projects from pre-sale and planning, to user needs research, to scenario & concept development, until the delivery and market launch, with a strong focus on human centred design.
Fashion, food, travel, DIY, university and banking are the main industries I have been working on.
I am interested in designing customer experiences, services and the relationship between brands and customers, always having in mind social and environmental sustainability.

Fields of work: customer experience design | service design | branding | research and qualitative analysis | retail strategies | internal communication strategies | events experience design | collaborative workshops