E
Emily J.
Italia
PROFESSIONAL EXPERIENCE
08/2016 to 06/2017 Receptionist and Co-manager, Al Borducan
Hotel-Restaurant Al Borducan (Sacro Monte di Varese - UNESCO Patrimony of humanity)
Four-star hotel with 10 rooms, 90-seat Restaurant, Bar/Café, and exclusive vendor of locally famous original-recipe Liquor.
• Ensuring 4-star standards in communications with clients, presentation, quality, and atmosphere.
• Supervision of everyday operations and management of personnel, facility, service, suppliers, client satisfaction, and problem resolution.
• Handling of communications and promotions on website, social media, and print media.
09/2013 to present Freelance translator
Principle collaboration with Università Cattolica del Sacro Cuore di Milano, Faculty of Psychology. Translation into the English language for research publication in International journals of Psychology.
06/2016 – 07/2016 Shopkeeper, Atkin’s Blueberry Farm
Small family-enterprise blueberry U-pick farm and shop
• Supervising the shop, assisting customers, managing the register and accounting
06/2013 – 04/2016 Freelance tutor of English conversation
One-on-one coaching in pronunciation, grammar, vocabulary, culture; helping professionals acquire skills to meet personal goals, such as exams, job interviews, and building confidence in conversation.
04/2015 – 08/2015 Freelance writer
Principle collaboration with Milan-based Mimag.it, an online publication with English-language readership, interested in experiencing the city like a local. Writing individual interest pieces and guides for Milan.
2009-2011 / 2013-2015 Charity Staff, Youth With A Mission
Youth With A Mission Milano
International Charity / religious Association for Social & cultural promotion
• Representation of the Association to social, associative, and religious institutions via live presentations and Social Media.
• Organization and oversight of events such as training programs, collaborative projects, workshops, and language & cultural exchanges.
• Coordination of hospitality & project supervision for international guests, volunteers, students, staff, and teams.
• Organization of accommodation, meals, activities and oversight of jobs and volunteering, both locally and during international travel.
• Interpretation, translation, and English language teaching.
1998 – 2008 and 2011 Reception/Concierge, the Campbell House
The Campbell House, A City Inn (Eugene, OR, USA)
Four-star Bed & Breakfast with 19 rooms and a Restaurant (50-seat capacity) and events location (capacity 150).
• Achieve 4-star standards in communications with clients, atmosphere, aesthetic presentation, and quality of products and services rendered.
• Ensuring guests feel cared for and get a “wow†experience.
• Supervision of everyday operations for Front office and entire facility, service rendered, client satisfaction, problem resolution.
• Supervision of housekeeping department, restaurant reservations, breakfast service.
• Responsible for preparing communications and print media.
• Started “the Innkeeper†a weekly printed guide publication, offering guests information regarding places of interest in the city, weather forecast, recommended restaurants, concerts and events.
VOLUNTEER EXPERIENCE
04/2014 to present Coordinator of Social Media, Alpha Italia
Alpha Italia National Office (Milan)
International Charity for Social and cultural promotion
• Member of the national office and representative of the Charity to religious institutions in Italy.
• Responsible for creating and promoting social media campaigns including newsletters, online publications, events, etc. with a reach of multiple thousands. Organizing and hosting conferences.
• Presentation and training seminars.
08/2016 to 06/2017 Receptionist and Co-manager, Al Borducan
Hotel-Restaurant Al Borducan (Sacro Monte di Varese - UNESCO Patrimony of humanity)
Four-star hotel with 10 rooms, 90-seat Restaurant, Bar/Café, and exclusive vendor of locally famous original-recipe Liquor.
• Ensuring 4-star standards in communications with clients, presentation, quality, and atmosphere.
• Supervision of everyday operations and management of personnel, facility, service, suppliers, client satisfaction, and problem resolution.
• Handling of communications and promotions on website, social media, and print media.
09/2013 to present Freelance translator
Principle collaboration with Università Cattolica del Sacro Cuore di Milano, Faculty of Psychology. Translation into the English language for research publication in International journals of Psychology.
06/2016 – 07/2016 Shopkeeper, Atkin’s Blueberry Farm
Small family-enterprise blueberry U-pick farm and shop
• Supervising the shop, assisting customers, managing the register and accounting
06/2013 – 04/2016 Freelance tutor of English conversation
One-on-one coaching in pronunciation, grammar, vocabulary, culture; helping professionals acquire skills to meet personal goals, such as exams, job interviews, and building confidence in conversation.
04/2015 – 08/2015 Freelance writer
Principle collaboration with Milan-based Mimag.it, an online publication with English-language readership, interested in experiencing the city like a local. Writing individual interest pieces and guides for Milan.
2009-2011 / 2013-2015 Charity Staff, Youth With A Mission
Youth With A Mission Milano
International Charity / religious Association for Social & cultural promotion
• Representation of the Association to social, associative, and religious institutions via live presentations and Social Media.
• Organization and oversight of events such as training programs, collaborative projects, workshops, and language & cultural exchanges.
• Coordination of hospitality & project supervision for international guests, volunteers, students, staff, and teams.
• Organization of accommodation, meals, activities and oversight of jobs and volunteering, both locally and during international travel.
• Interpretation, translation, and English language teaching.
1998 – 2008 and 2011 Reception/Concierge, the Campbell House
The Campbell House, A City Inn (Eugene, OR, USA)
Four-star Bed & Breakfast with 19 rooms and a Restaurant (50-seat capacity) and events location (capacity 150).
• Achieve 4-star standards in communications with clients, atmosphere, aesthetic presentation, and quality of products and services rendered.
• Ensuring guests feel cared for and get a “wow†experience.
• Supervision of everyday operations for Front office and entire facility, service rendered, client satisfaction, problem resolution.
• Supervision of housekeeping department, restaurant reservations, breakfast service.
• Responsible for preparing communications and print media.
• Started “the Innkeeper†a weekly printed guide publication, offering guests information regarding places of interest in the city, weather forecast, recommended restaurants, concerts and events.
VOLUNTEER EXPERIENCE
04/2014 to present Coordinator of Social Media, Alpha Italia
Alpha Italia National Office (Milan)
International Charity for Social and cultural promotion
• Member of the national office and representative of the Charity to religious institutions in Italy.
• Responsible for creating and promoting social media campaigns including newsletters, online publications, events, etc. with a reach of multiple thousands. Organizing and hosting conferences.
• Presentation and training seminars.